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Applied Wisdom/Communication
1. Give me an example of a time when you were able to successfully persuade someone to see things your way at work.
2. Describe a time when you were the resident technical expert. What did you do to make sure everyone was able to understand you?
3. Tell me about a time when you had to rely on written communication to get your ideas across to your team.
4. Give me an example of a time when you had to explain something fairly complex to a frustrated client. How did you handle this delicate situation?
5. Tell me about a successful presentation you gave and why you think it was a hit.
Excellence/Time Management
1. Tell me about a time you had to be very strategic in order to meet all your top priorities.
2. Describe a long-term project that you managed. How did you keep everything moving along in a timely manner?
3. Sometimes it’s just not possible to get everything on your to-do list done. Tell me about a time your responsibilities got a little overwhelming. What did you do?
4. Tell me about a time you set a goal for yourself. How did you go about ensuring that you would meet your objective?
5. Give me an example of a time you managed numerous responsibilities. How did you handle that?
Accountability/Customer Service
1. Describe a time when it was especially important to make a good impression on a client. How did you go about doing so?
2. Give me an example of a time when you did not meet a client’s expectation. What happened, and how did you attempt to rectify the situation?
3. Tell me about a time when you made sure a customer was pleased with your service.
4. Describe a time when you had to interact with a difficult client. What was the situation, and how did you handle it?
5. When you’re working with a large number of customers, it’s tricky to deliver excellent service to them all. How do you go about prioritizing your customers’ needs?
Stewardship/Adaptability
1. Tell me about a time you were under a lot of pressure. What was going on, and how did you get through it?
2. Describe a time when your team or company was undergoing some change. How did that impact you, and how did you adapt?
3. Tell me about the first job you’ve ever had. What did you do to learn the ropes?
4. Give me an example of a time when you had to think on your feet in order to delicately extricate yourself from a difficult or awkward situation.
5. Tell me about a time you failed. How did you deal with the situation?
6. What is the most important factor in your work environment for you to be successful?
Principled Relationships/Teamwork
1. Talk about a time when you had to work closely with someone whose personality was very different from yours.
2. Give me an example of a time you faced a conflict while working on a team. How did you handle that?
3. We all make mistakes we wish we could take back. Tell me about a time you wish you’d handled a situation differently with a colleague.
4. Tell me about a time you needed to get information from someone who wasn’t very responsive. What did you do?
5. When you work on a team, what is the role you are most likely to play?
6. What does a team player look like?
Integrity/Values
1. Tell me about your proudest professional accomplishment.
2. Describe a time when you saw some problem and took the initiative to correct it rather than waiting for someone else to do it.
3. Tell me about a time when you worked under close supervision or extremely loose supervision. How did you handle that?
4. Give me an example of a time you were able to be creative with your work. What was exciting or difficult about it?
5. Tell me about a time you were dissatisfied in your work. What could have been done to make it better?