Communication & Engagement manages website content, design, and navigation to increase the city’s online presence and ensure accessibility. This support may include content edits, document and image uploads, new page creation, web page organization and navigation menu changes.
Requesting Support
If you need assistance creating or updating a map built using GIS software, please submit a GIS Request through the IT Service Desk here - https://greeleygov.teamdynamix.com/TDClient/300/Portal/Requests/ServiceCatalog?CategoryID=1735
All online, fillable forms should be created using Microsoft forms when able. These must be created by IT. Please submit an Applications & Software Technical Issue request through the IT Service Desk here - https://greeleygov.teamdynamix.com/TDClient/300/Portal/Requests/ServiceDet?ID=3431
The following tables indicate the timeframes and expectations for different deliverables provided by C&E. These expectations emphasize the need for developing annual plans and rigor for the follow-up to provide the necessary materials for the project (copy, graphics, logos, etc.).
Several factors may impact these timelines, including the level of complexity, current and emerging workloads, evolving specifications and the approvals required. C&E will make every effort to work closely with city departments to develop and communicate realistic timetables for specific department projects.
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Deliverable
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Client Request
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First Draft
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Client Review
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Final Draft from C&E
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Notes
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WEEKS in advance
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DAYS in advance
(clock starts when client submits copy / artwork)
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Web*
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Sub-website restructure or sub-website build
*These are pages that reside within/under a department, i.e., Conservation under W&S, Code Update under Planning and Zoning
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- Client requests consultation via the service desk
- Consultation scheduled within 5 days of the request
- Plan and timeline for build developed and delivered to client after discussions with manager regarding the scope of project and existing work in queue.
- Web developer begins wireframing page while client begins gathering and submitting content
- Additional C&E tasks are assigned within project card in service desk (i.e. graphic creation, content review with a CS)
- Time frame TBD based on priority work in queue.
*All timeframes are dependent on collaborators and C&E staff meeting necessary timeframes.
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Web Page Builds – Template or layout currently exists
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- Webmaster will set up meeting with client after receiving ticket in service desk.
- Timeline will be determined by scope of build and projects in queue.
A general timeframe would be to allow 2 weeks from submission of final, approved content.
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Web Page Updates (medium-large)
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*May require conversation with client to clarify request
- Deletion of a major section of content
- Major text changes involving several paragraphs or more
Allow 10-15 business days from ticket submission
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Web Page Updates (minor)
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Examples of updates include:
- Upload a document or image
- Minor text changes
- Broken link
- Posting a public notice
Allow 4 days from ticket submission
While the web developer typically tries to allow 30 minutes a day to tackle minor updates, this is not always possible.
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Exception Criteria (exceptions made at the time of request / intake):
- Crisis communication and unforeseen events (determination made by EOC and/or C&E Director / Manager)
- Unique opportunities that may impact the community and/or build engagement or excitement with the community where we need to communicate awareness. (determination made by C&E Director / Manager)
C&E ability to expedite work is reliant on client ability to provide content, review and approve deliverables.
- Newsletter and other outlined processes will continue to follow the established timeframes and actions.
- Development of web accessible deliverables may require additional time. As we become more familiar with accessibility compliance standards, time frames will be easier to predict.